Waited 25 minutes for two coffees on a Saturday. The queue barely moved and there was only one person on the till.
Weekly review report · 2 October 2026 · link expires 1 Nov
Fernhill Coffee House
4.341 Amwell Street, London EC1R 1UR
Your rating held steady at 4.3. Complaints about slow at peak hours are rising: 12 in the last 14 days. Friendly staff is still what people mention most. 10 replies are drafted and waiting for you.
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Hi Charlotte, thank you for being honest with us. I'm sorry about the wait — that's not what we want for anyone. I've shared this with the team today. — Fernhill team
Best flat white I've had in this part of London. The cardamom bun is the reason I come back. Lovely team, really warm and chatty without being pushy.
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Thanks so much, Will. So glad the flat white hit the spot — the team will be chuffed. See you again soon. — Fernhill team
Service was painfully slow at lunchtime. My shakshuka arrived lukewarm.
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Hi Megan, thank you for being honest with us. I'm sorry about the wait — that's not what we want for anyone. I've shared this with the team today. — Fernhill team